Privacy Policy

Last updated: 15/08/2025 14:30

Our internal access links:
- https://chatwoot2.svrlp.online/
- https://www.instagram.com/luizpaulo.shorts/
- https://n8n2.svrlp.online/

1. General Information

LBrasil Technologies ("we", "our", or "company") operates the CRM LBrasil system, an internal customer relationship management platform. This Privacy Policy describes how we collect, use, store, and protect your information when you use our system.

Data Controller: LBrasil Technologies
Contact: crm@luizbrasil.online
Domain: crm.luizbrasil.online

2. Information We Collect

2.1 Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Business contact information
  • System interaction data

2.2 Technical Information

  • IP address
  • Browser type and version
  • Operating system
  • System access and usage logs
  • Cookies and similar technologies

3. How We Use Your Information

We use your information solely for the following legitimate purposes:

  • Provision and maintenance of our internal CRM services
  • Service-related communications
  • Platform security and functionality improvements
  • Compliance with legal and regulatory obligations
  • Internal usage analysis for system enhancement

Commitment: We do NOT sell, rent, or share your personal information with third parties for commercial or advertising purposes.

4. Legal Basis for Processing (GDPR/LGPD)

We process your personal data based on the following legal bases:

  • Contract performance: For provision of our services
  • Legitimate interest: For system improvement and security
  • Consent: For non-essential communications
  • Legal obligation: For regulatory compliance

5. Information Sharing

We may share limited information only in the following circumstances:

  • Service providers: Cloud infrastructure providers with strict data protection contracts
  • Legal requirements: When required by law or court order
  • Rights protection: To protect our legal rights or security

All third parties with whom we share data are subject to strict data protection agreements and are regularly audited.

6. Data Security

We implement robust technical and organizational security measures:

  • End-to-end encryption for data in transit and at rest
  • Mandatory multi-factor authentication
  • 24/7 continuous security monitoring
  • Regular third-party security audits
  • Role-based access controls
  • Secure backup and disaster recovery plans

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a structured format
  • Restriction: Restrict processing of your data
  • Objection: Object to processing based on legitimate interest
  • Withdrawal: Withdraw consent at any time

To exercise your rights, contact us at: crm@luizbrasil.online

8. Contact and Data Protection Authority

For questions about this policy or exercising rights:
Email: crm@luizbrasil.online
Data Protection Officer: LBrasil Technologies

Data protection authorities:
Brazil: National Data Protection Authority (ANPD)
European Union: Competent supervisory authority in your country